The mediator research provides information on

• skills and strengths
• the qualities and skills which are effective in supporting the parties in reaching a settlement
• views on regulation

The end user research provides information on

• skills and strengths
• criteria for choosing a mediator
• views on regulation

Download Published results and commentary in The International Journal of Arbitration and Mediation - February 2007

Download Early highlights and commentary on what this means for the profession: Published November 2006

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The research project has two parallel strands of enquiry.

Firstly: what do experienced mediators believe are the most important strengths, skills, attributes and behaviours that help them create the right circumstances for settlement?

Secondly: what strengths, skills, attributes and behaviours do parties and their advisors value most? And what are the criteria for choosing a mediator?

The foundation phase of the project is now complete and the headline results are published.

Interviews will continue in order to keep the data relevant.

• If you are interested in participating in the research either as an experienced mediator or as a customer of mediation, please complete a brief form or use the dialogue facility on this site. All interviews are conducted in the strictest confidence and questionnaires are submitted anonymously.
  
  
• If you are interested in commercial use of the research, please contact Amanda Bucklow through the contact page on this site
  

Purpose:
to develop an understanding of mediator competency which embraces the extraordinary variety of skills, attributes and behaviours that make an effective mediator. Most of these are very difficult to measure. For example: empathy, gravitas, fairness. These are qualities that highlighted consistently in the feedback of satisfied users.

The project is being carried out in association with The Centre of Applied Positive Psychology