People who have good conflict resolution skills are better able to:

• manage costs: legal, employment, recruitment
• manage absenteeism caused by stress
• use their own time more efficiently
• support the HR department in focusing on future needs and not resolving problems
• improve employee retention and therefore enhance the company's reputation as an excellent employer
• build stronger relationships
• manage risks
• build trust and therefore better teams
• devote more time to innovation and creativity

Mediation Skills Training for HR Professionals: This course focuses on meeting the needs of the Employment Act 2002 (Dispute Resolution) Regulations 2004 and supports organisations in delivering effective dispute resolution processes.

Managerial Courage: Mediation Skills Training for Leaders and Managers. Mediation skills are core to leadership skills. Many disputes arise because leaders and managers have either not realized the potential seriousness of an issue or have not felt able to deal with it appropriately, or both.

Risk Management for Project Managers:This course is particularly relevant to the project management environment. Construction, IT and for any project where there is a conflict between commercial issues and safety.