The Art of Mediation

Training Courses

Skills for Life and Work in a Complex World

Mediation is a process and not a procedure

The difference between a process and a procedure is important in this context. A process can be adjusted to suit the situation and the people. A procedure is a series of actions conducted in a specific order or manner,  and failure to adhere to that order can undermine a well-argued case which may be lost on a procedural technicality.

A process is more like a recipe. There are ingredients, a suggested process for assembling those ingredients and an outcome that depends on the skills of the chef. There is no penalty if you substitute ingredients or change the proportions. The result is a different outcome.

How successful the outcome depends in part on the skills and artistry of the ‘chef’.

Take a look at the legal directories and see what the clients say about the mediators they have appointed.

The common themes are the ability to grasp the issues, sort the relevant from the irrelevant and engage people in negotiating a settlement. Intelligence, confidence and exceptional people skills equals a good experience and an outcome that everyone can live.

That is why our courses focus on effective behaviours, interpersonal and negotiation skills.

Mediator Skills Training

Advanced Skills

Ancient Cooking Pot Repaired Kintsugi

Mending What is Broken

The Art of Mediation

Mediator Skills Training

Our foundation skills training course is unique because we

    • offer a pre-course consultation to help you make the right decision about investing in the training and to help us personalise the training you need.
    • teach civil, commercial and workplace skills in the same course.
    • focus on developing interpersonal and negotiation skills.
    • include skills to manage longer mediations including project mediation.
    • help you develop skills to conduct online and in-person mediations.
    • provide you with a portfolio of templates to kick start your mediation practice.

Optional Assessment: 1 hour case study online and 1 hour case study in-person.

On successful completion of two 1 hour role play exercises you will be accredited as a civil and commercial mediator and a workplace mediator.

The combination of these accreditations gives you the best possible skill set to resolve disputes in your current role and give you a solid foundation for a commercial mediation practice. It also prepares you to use your skills immediately and a road map for developing top tier leadership skills.

Teaching: 44 hours online and 8 hours in person with a significant amount of practical exercises, demonstrations and personal coaching.

Your teachers: The course leaders are Amanda Bucklow and Charles Middleton-Smith with guest trainers drawn from the very best in the field. Together, Amanda and Charles have trained over 1200 mediators around the world and have a track record second to none for engaging people in learning these important skills and demonstrating them effectively.

Included:

    • 52 hours teaching, role play and coaching
    • Pre-course self-assessment questionnaire
    • Course materials
    • Access to password protected website for additional materials
    • Post-course self-assessment questionnaire
    • e-Book of course materials with navigation
    • portfolio of template documents

Not included:

  • Assessment

Mediation is like photography. Being a mediator is the art of focus, framing, cropping, editing, and lighting.

Dates September 2022

ONLINE

September 8   08.30 – 14.00

September 9   08.30 – 14.00

September 12 08.30 – 18.00

September 13 08.30 – 18.00

September 20 08.30 – 18.00

IN-PERSON – London

September 22 08.30 – 18.00

September 23 08.30 – 18.00 Assessment

Fees September 2022

Training only

£3500 plus VAT (£4200)

Training and Assessment

£4500 plus VAT (£5400)

Payment options are available. All fees must be paid in full on or before 8 August 2022 to secure your place.

Location

Online via Zoom with 8 hours in-person practice (London)

Dates October 2022

ONLINE

September 8   08.30 – 14.00

September 9   08.30 – 14.00

September 12 08.30 – 18.00

September 13 08.30 – 18.00

September 20 08.30 – 18.00

IN-PERSON – London

September 22 08.30 – 18.00

September 23 08.30 – 18.00 Assessment

Fees October 2022

Training only

£3500 plus VAT (£4200)

Training and Assessment

£4500 plus VAT (£5400)

Payment options are available. All fees must be paid in full on or before 8 August 2022 to secure your place.

Location

Online via Zoom with 8 hours in-person practice (London)

A mediator is like an artist. We learn to accept what happens and work with what we have. We appreciate the happy accidents and we accept when things don’t go to plan. Preparation of self, practice, always being open to learning new skills, having the courage to experiment: when we pay attention to these we invite the best possible outcome. Being a mediator requires similar traits to develop expertise.

The Art of Mediation

ADVANCED SKILLS

Being a mediator is like conducting an orchestra. The conductor must learn to listen to the instruments and then guide them in creating the best possible performance. She is always a beat or two ahead.

Advanced Skills

Being a mediator is like playing jazz: the ability to respond in the moment from the foundation of well-honed skills. That is an art.

The Art of Negotiation

Mediators generate negotiation between the parties. That requires particular skills and approaches which are more nuanced than negotiating directly. Very few mediators get the chance to refine their skills outside the mediation room.

This short course will give you a chance to take risks, learn new skills and how they work and practice with real life examples. It will also give you a better understanding of risk assessment and ‘reality testing’.

The Art of Improvisation

An exceptional jazz musician regularly practises scales and arpeggios which makes it possible to improvise in the moment. Mediators must do the same so they can deal with any situation that arises with confidence and natural authority.

In this short course, you will learn the art of improvisation from experienced mediators who are also musicians.

The Art of Mediating Online

There are particular skills for mediating online. These skills go a long way to rebalancing the lack of in-person engagement.

In this course you will learn approaches for

    • effective preparation
    • making sense of body language
    • adjusting your own body language
    • managing energy
    • sharing documents
    • dealing with questions about security and privacy of the online process
Ancient Cooking Pot Repaired Kintsugi

Mending What Is Broken

Kintsugi is the Japanese art of mending broken ceramics with gold. The philosophy behind the art is that the brokenness is part of the history of the piece and that by mending and embellishing the broken pot, you are honouring the history of the pot. In the same way, mediation can restore broken contracts, relationships and teams. It is the kintsugi of human relationships and more than a hat tip to sustainability.

Mending What Is Broken

This course is founded on the philosophy behind kintsugi and applies it to relationships. The brokenness that you might be experiencing can be either a disagreement at work or at home or it might be that you have lost someone or something you cherished and you are living though the grief that follows.

You will be invited to bring a broken pot: perhaps something that belonged to that important person or it reminds you of them. It can be any damaged pot that speaks to you.

As you learn how to repair the pot, you will also learn skills to address disagreements, or deal with the sadness and loss or how to define effective boundaries for your relationship in the future.

This course is not professional therapy. The conversations, insights and skills might be therapeutic in coming to terms with the loss of something you value.

Like a pot repaired using the kintsugi technique, if you invest time in the ‘repair’ then the pot is stronger than it was before.

Personal Coaching

This course comprises 10 hours of coaching sessions. Each session is 2 hours and scheduled at two week intervals.

We offer personal conflict coaching to support you with a specific work or relationship breakdown.

5 x two hour sessions spaced over two and a half or three months. During the sessions you will

  • understand the issues which underpin the conflict
  • learn approaches for de-escalating conflict
  • learn how to re-set, re-boot and re-engage

We focus on developing strategies and approaches to support you in dealing with a conflict or relationship at work or in your personal life.

There is a 30 minute introductory session to allow you to understand the process and how we might work together. There is a nominal charge for that session of £50 plus VAT which is refundable should you wish to proceed with the full programme.

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