Your first step to building exceptional interpersonal skills.

Foundation Skills January 2023

£3,000.00 including VAT

Foundation Mediation Skills – Civil, Commercial and Workplace – 48 hours

Online and In Person

Online Dates: 5, 10, 12, 17, 19, 24, 26 and 31 January 2023

Online Times: 08:30 – 14:00 GMT each day

In-Person Dates: Practice Day 2 February 2022 in London, Venue TBA

In-person Times: 08:30 – 18:00 GMT

To book your assessment on 3 February 2023 in London, please click here

12 in stock

Joanne Cartwright, Manager People Director

Very calm, very intelligent and charismatic individuals.  Could sit and listen to your stories for ages – thank you!

Andrew Cross, ex HMPS, Independent Consultant

A life changing course whether you enter the field of mediation or not. Understanding our own and others motivation is a building block for all of our interactions from this point on.

Fred Surmelian, ex-President Construction Claims and Consulting Group

If you are considering mediation training, Amanda and Charles are the standard against which others should be judged.

Natasha Apostolidi, Mediator and Lawyer

Experienced trainers, each one with their own style, they complimented each other while teaching the group. Vivid, straightforward, inspiring, innovative; these are the traits I picked from Amanda. And about Charles: accurate, phlegmatic, attentive to details, economical with words.

Hon. Justice Hatari P. G. Waweru, High Court Judge, Judiciary of Kenya

Dispute resolution of any kind must necesarily include mediation. It is a way of life, in use all the time. It is a social skill that comes in handy in all situations.

Carmella Cooper-Colonneaux, Lawyer, Bahamas

The course was informative and valuable. The pace was intense but not in a manner in which one felt left behind. The course was well structured and it showed that a lot of preparation took place beforehand.

Lesley Stephenson, Rail Registrar

Amanda and Charles have a wonderfully engaging style of joint presentation. Beautifully complement each other and never a dull moment. Their delivery style makes it sink in!

Michael Toote, Religious Leader

Both were entirely devoid of biases notwithstanding their cultural European backgrounds; embedding their dual intellectual skills into every session with ease and inevitable good will, creating a most effective learning environment.

Martin Havelock, ex-HR Director, full-time mediator

It is impossible to imagine better presenters or more credible professional tutors. Not a single boring moment! Excellent combination of personalities and styles. Strongly inclusive with a variety of different participants.

Michael Filipidis, Lawyer and Mediator, Greece

Truly exceptional. The course acted like a magnet from the very first moment. The spirit of cooperation and mutual support was obvious and the desired outcome was achieved. Each tutor has their own character and personality, crystal clear, so that the mediation is the protagonist.

Mediator Skills Training

Our foundation skills training course is unique because we

    • offer a pre-course consultation to help you make the right decision about investing in the training and to help us personalise the training you need.
    • teach civil, commercial and workplace skills in the same course.
    • focus on developing interpersonal and negotiation skills.
    • include skills to manage longer mediations including project mediation.
    • help you develop skills to conduct online and in-person mediations.
    • provide you with a portfolio of templates to kick start your mediation practice.

Optional Assessment: two 1-hour case studies.

On successful completion of two 1-hour role play exercises, you will be accredited as a civil and commercial mediator and a workplace mediator.

The combination of these accreditations gives you the best possible skill set to resolve disputes in your current role and gives you a solid foundation for a commercial mediation practice. It also prepares you to use your skills immediately and a road map for developing top-tier leadership skills.

Teaching: 40 hours online and 8 hours in person with a significant amount of practical exercises, demonstrations and personal coaching.

Your teachers: The course leaders are Amanda Bucklow and Charles Middleton-Smith with guest trainers drawn from the very best in the field. Together, Amanda and Charles have trained over 1200 mediators around the world and have a track record second to none for engaging people in learning these important skills and demonstrating them effectively.

The Course: The course content meets and exceeds the standards set by Civil Mediation Council.


    • 48 hours of teaching, role play and coaching
    • Pre-course self-assessment questionnaire
    • Course materials
    • Access to a password-protected website for additional materials
    • Post-course self-assessment questionnaire
    • e-Book of course materials with navigation
    • portfolio of template documents

Not included:

  • Optional Assessment