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Amanda Bucklow

If you are looking for a mediator with experience and a great track record for guiding people to agreement then you are in the right place.

Amanda is an international commercial mediator with over two decades of mediation experience, a reputation for getting people to the table and engaging them in successful negotiation and good decision-making.

One of a handful of career mediators practising in the UK, Amanda has maintained a full-time negotiation practice since 1991 and was accredited as a commercial mediator in 1996. She has a portfolio of hundreds of mediated disputes across a range of industry sectors.

Her personal style is to focus on generating good decisions and she has an enviable track record as a guide and catalyst for reaching agreement between even the most ‘individual’ of individuals.

Clients frequently remark on her commercial flair, creative input and persistence in finding a resolution with a persuasive yet non-confrontational style. “If there is a deal to be done, she will help you find it.“

For many years, she has enjoyed consistently positive feedback in both of the main independent legal directories, Legal 500 and Chambers Guide to the Legal Profession.

EXPERIENCE

Sector Experience

IT & Telecommunications

Speed and agility

In a fast moving world where agility and problem solving are key to preserving high value contracts,  disputes cost a great deal not just in money but in lost opportunities. Mediation offers speed, options and significant cost savings. It also deals with the pace of change and the need to respond to risks and opportunities.

Marketing & Publishing

Brand and Reputation

The marriage of creativity and commerce can be rocky. Creating something new and monetising it is fraught with risks. Whether drafting initial agreements or settling disputes, the mediation process is appropriate and effective  because it can take account of nuances and build pragmatic and imaginative solutions.

Family Business

Legacy

Very few family businesses make it to the third generation without a serious dispute. The values and vision change for each generation. Mediation is the opportunity for re-alignment of those values and vision and a chance to build a secure and successful future and sustain a legacy in the interests of those the business exists to benefit.

Employment and Workplace

REtention and performance

Whatever the outcome, be that a parting of the ways or restoration of a working relationship, it requires specialist skills to help employees and employers to arrive at an agreement which helps both out of a painful impasse.  If you appoint Amanda in an employment case, you can be sure that all the options will be fully explored. Often, parties come to mediation with a decision and it is the mediator’s role to manage the examination of what is possible and what is achieveable.

Construction

On time, on Budget

Construction is a sector in real crisis and with overwhelming expectations to improve profitability in very short timescales. Finding shorter routes to market and the pressure on suppliers to deliver value for money, quality and consistency, these are urgent goals that demand exceptional skills.  Mediation and structured negotiation offer a realistic opportunity to find agreement, conserve relationships and to learn something that will alleviate the growing pains in the transition to sustainability.

Rail, Air and Shipping

quality and speed

When the world economy is under pressure, aviation, rail and shipping sectors are amongst the first to feel the effects. Environmental pressures, regulation, market fuel prices, disposable income and company restructuring are all factors in how these sectors respond to the challenge of staying profitable. In the end, the objective is to run a successful business in challenging times. Disputes take away the energy from the  important demands of building and maintaining a profitable business.

I was particularly impressed by the fact that the diminishing differences between the two parties were represented by Amanda coming into the room with smaller and smaller pieces of paper – starting with a large file and ending up with a Post-It™ note. This was presumably symbolic – but it worked for me! Director

IT Sector

I found Amanda to be very effective demonstrating what, to me, are the key attributes of a mediator, namely being informed, incisive, challenging and encouraging.   This was the case both in preparation discussions and on the day itself.  Amanda was also quick to pick up on potential side issues which could affect the process, and also to pick up on key points from each individual’s perspective.  Her broad background knowledge, not only relating to pensions, help both from a practical perspective and also to provide a credibility and wisdom to her presence. Director

Chemical Engineering

Showed great determination to achieve an acceptable outcome. Adapted well to the local (overseas) environment. Good practical/commercial approach to drafting legal agreements. Showed patience and calmness throughout but also displayed ability to be impatient at the appropriate times. Right temperament, personality and skills for mediation work. In-house counsel

Telecommunications

Amanda’s style is different from other mediators that I have met. At times the process was not as comfortable as other mediations I have been involved with; that is not a criticism, more an observation of the effectiveness of her approach. Solicitor

Banking Sector

Personally, I found that the opportunity to talk face-to-face without having to operate within a strict employment law framework, very constructive. Director, Finance and Facilities

Education Sector

I liked Amanda’s approach of dealing directly with the clients. She did not ignore them and sought the views from all. Friendly and approachable. In-house counsel

Manufacturing

…we always learn something that we can change immediately to improve our performance. HR Director

Education Sector

Contact

For a confidential conversation about your case and for availability, please get in touch.

CONFIDENCE

Why Should You Appoint Amanda?

Commercial Experience

With a background in international metals trading and high-end fashion marketing, Amanda draws on a rich background which encompasses engineering, transport, financial markets, marketing, manufacturing and creative disciplines.

Interpersonal Skills

All problems are interpersonal at their root. Amanda has innate interpersonal skills which she deploys to create the right environment for good decision-making: rapport building, reading the underlying people dynamics and great questions which support people in being at their best.

International Business and Cross-Border

Amanda has extensive experience of concluding business in a multitude of countries. She speaks French, German and has a working knowledge of Italian. Her understanding of cultural and intercultural dynamics makes her an obvious choice for cross-border and international disputes.

Knowledge and Expertise

Amanda is probably the first ‘career mediator’ in the UK. She has dedicated her practice to developing mediation as a core business process and she brings valuable insights to solve problems and re-energise underperforming projects.

Track Record

Deep experience in designing and managing the mediation process to suit the parties and the problem and a demonstrable track record, due in part to Amanda’s ‘persuasive yet non-confrontational style‘ and her ‘understanding of the commercial, legal and people issues‘.

Testimonials

Amanda Bucklow mediates a wide range of commercial disputes and employment-related matters, including discrimination and dismissal issues; Bucklow has notable expertise in transport, IT and financial services claims, as well as disputes involving regulated sectors.” Legal 500

Respected mediator Amanda Bucklow is experienced in mediating a large variety of cases, with noted expertise in employment disputes regarding dismissal and discrimination. Her international practice also takes in claims involving property, professional negligence and public sector issues. She is “charming and engaging,”according to one source, who adds that she is “particularly useful in cases involving complex personalities, which she can read like a book.” Chambers and Partners

SERVICES

Mediation in Business

Mediation

Structured negotiation led by an independent professional with no vested interests.

Accelerated Dispute Resolution

A clear strategy to define ‘what’ and ‘why’ and tactics for ‘how’.

Conflict Coaching

“The other people who will do well are those with wonderful people skills”. Tyler Cowen

Mediation Advocacy Training

Essential skills and approaches for  professionals who want to make the best of every mediation.  

Online Mediation Skills Training

Unique, high quality, self-paced learning for professional negotiators, advisors and mediators.

Team Dynamics

Get the very best performance from your team. Conflict skills for project managers and team leaders.
DEVELOPING

Skills for Work and for Life

ACCELERATED DISPUTE RESOLUTION

Mediation is most frequently referred to as ‘alternative’ dispute resolution. I don’t think that is a helpful term because to many it implies ‘not as good as’. My preferred term, which I adopted some time ago in an attempt to rebrand mediation as mainstream and not alternative, is ‘accelerated dispute resolution’.

Learn how it works by engaging me for a one day workshop. You will learn skills that you and your team can use straight away in your professional and personal lives.

1 Day in-House

Dispute Savvy

How dispute savvy are you? Can you recognise the signs of a dispute emerging? Do you and your team have the skills and approaches to deal with difficulties? This course will give you skills and techniques to deal with disputes so you can get your team or project back on track. It is fun, engaging and rewarding.

2 Day in-house plus online course

Mediation Advocacy

Supporting your client in a mediation requires a good understanding of the mediation process and how to make the most of the opportunities available in a time-efficient way. Engaging the other side in productive dialogue and at the same time ensuring your client gets the best possible deal in all the circumstances requires a different approach from preparing for trial.

FAQ

FAQ

Who pays for the mediator?
It is important that all parties contribute equally to the mediator’s fees. There are some circumstances where one party might pay the whole amount and this is generally the case in employment and workplace matters where the employer pays 100% of the fees and expenses.
Is a mediation always one day?
The short answer is no. The one day mediation is the most popular format. It is often difficult to get everyone together for more than one day.

It is amazing how much can be achieved in one day. For more complex cases two or more days happens frequently. With a very limited amount of information about the matter Amanda will be able to advise on the options and design a process that suits the people and the problem.

There are some types of matters where a half day followed by a further day might be more appropriate. Alternatively, a good deal of preparatory work can be done by phone so that everyone arrives at the mediation with a clear idea of what needs to be discussed. Amanda is well known for her preparation of herself and of the parties so that everyone has a sense of what might happen and the time is used to find a settlement.

How do you chose a mediator?
Choosing a mediator is about matching the mediator to the people. Personal recommendation always works. Experience counts more than subject expertise although it certainly helps if the mediator knows the industry or sector. Training is also a good indicator for those with less experience. The most important point is the ability to build rapport with the parties. Amanda is always willing to speak to parties and their representatives before appointment so that people can have a sense of the way she works and her approach.
How do I prepare for a mediation?
The ‘right’ settlement agreement will depend upon the right planning and preparation. Preparation for mediation is not the same as preparation for trial: greater emphasis is placed on

  • identifying the elements of a settlement and what they might look like.
  • preparing the client for making the best use of the time
  • position statement which is focused on informing the mediator rather than rehearsing the pleadings
  • strategy and plan for considering options
  • effective selection of supporting documents.

There are other elements of of preparation and these are covered in the Mediation Advocacy Course.

Is mediation always about compromise - meeting in the middle?
Not always. Compromise means ‘promising together’ it is only more recently that the word has come to represent ‘giving something up’.  The aim of mediation is to negotiate a settlement and that might include giving something up in order to have something more valuable. It is about trading options, opportunity and resources. The more open the parties are about creating options and choices the better the settlement terms. It depends.
When is the best time to mediate?
Mediation works at anytime during a conflict or dispute. One of the obvious advantages of early dispute resolution is controlling the costs. These are not just legal costs but the costs of delay, distraction and lost opportunities. The earlier the timing of structured negotiation the more likely the relationship can be restored and the investment in the contract preserved. This is important where parties are likely to be in business with each other in the future.

The ingredients for a good mediation are willingness to engage, healthy cynicism and a desire for a resolution. The rest is up to the  skills and experience of the mediator. For more information see How do you chose a mediatorTiming is Everything

Mediation

Learn about the mediation process

Subscribe to the online mediation skills training and learn about the mediation process and the skills of a mediator. Test your existing knowledge, improve interpersonal skills and learn why some approaches might not work as well as you think they should.

Students

Accredited Mediators

ACCREDITED Tutors

TESTIMONIALS

What Students Say…

I write to thank you and Anthony for all you taught us in the Mediation course. It has already been fruitful in more ways than one. The most recent example is from last Wednesday when we participated in a 2-day mediation session that concluded in a settlement by 11am on the second day. The dispute had been brewing for a year and a half. The dispute was settled for hundreds of thousands of dollars and averted what would have been a long and painful arbitration and court process. What I learned at your course helped me, the claimant, to understand and keep my mind open to a settlement. My partners and I are very grateful.
Exceeded my expectations. I expected dry, classroom instruction followed by obligatory role playing. This program provided fascinating and useful information presented in an engaging format that kept my attention for 5 full days and left me yearning for more! The role playing was spirited and the trainers feedback invaluable.

Frederic Samelian

Managing Director – Strategy & Development
The innovative ways of teaching were refreshing.

Lucia Quadros

Business Owner
I was reading the material you sent before we attended the course, and where it said “it’s going to be a very challenging course” I though something along the lines of “yeah right!” But honestly, it has been one of the best experiences I’ve ever had. Even if I don’t end up practicing mediation (which I’m now convinced this is what I want to do,) I have learnt some very useful skills that will help me both in my personal and professional life.

Maria Hadjipitta

Lawyer

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