An excellent article about how we can better serve the needs and interests of the customer in resolving their disputes. Mike Whelan Jr makes a very good case.

By offering alternatives that are separate we seem to have created a ‘new and improved’ adversarial culture. Time to knock ‘alternative’ on the head and just get on with resolving disputes for the people who are paying us.

https://www.linkedin.com/pulse/lawyers-too-obsessed-legal-product-mike-whelan-jr-/

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